Hôtel des Arts Saigon - MGallery 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.7/5 2,235 أراء

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76 78 Nguyen Thi Minh Khai St, District 3, 70000 HO CHI MINH CITY, Vietnam

الوصف

خدمات الفندق الإضافية

  • Elegant rooms and stately suites

  • Chic lifestyle 5-star boutique hotel with classical charm

  • Situated a minute away from the diplomatic area and the Notre Dame Cathedral

  • Each room offers the smooth lines of an art deco décor

  • All rooms are non-smoking

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موقع الفندق

Hôtel des Arts Saigon - MGallery

76 78 Nguyen Thi Minh Khai St, District 3
70000 HO CHI MINH CITY
Vietnam

نظام تحديد المواقع العالمي (GPS):10.782574, 106.69732

الهاتف
فاكس +84 28 3985 9999

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.7/5  2,235 أراء

تقييم TripAdvisor  4.5/5  2,288 أراء

2024 شهادة تميّز

No enclosed bathroom area in the bedroom,!

ملاحظة Tripadvisor 3.0/5

Julie B تقييم TripAdvisor المعتمد

Nice hotel and lovely staff, but the rooms (except for the suites) do not have an enclosed bathroom area. The small sink and counter are behind a sheer curtain in your bedroom. This was a shock and did not work for us. We asked for a room with an enclosed bathroom and were told that only suites have them. We had to pay the upgrade fee and received a nice suite with an enclosed bathroom. I wish I knew this before reserving this hotel. I would have made a different choice where we did not need to pay for a suite to get an enclosed bathroom.

Ruined by Disco Rooftop!

ملاحظة Tripadvisor 3.0/5

PresleyDude Couples - تقييم TripAdvisor المعتمد

Room was 5 Star. What really let the place down was the Rooftop Bar which was unusable after 8pm due to earsplitting Naff tacky “music “. & that was on a Monday & Tuesday night . Away from river in business area probably more suited for business than leisure.

Dear PresleyDude, Thank you for taking the time to share your feedback with us. We sincerely apologize that the music played by the DJ during your visit did not meet your expectations. Your satisfaction is important to us, and we regret any inconvenience caused. Please be assured that we take your comments seriously and will review the music selection internally to ensure a more enjoyable experience for all our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay. Sincerely, Ken Nguyen Guest Experience & Quality Manager

Heartfelt Gratitude for an Unforgettable Birthday Celebration at Your Hotel Restaurant.

ملاحظة Tripadvisor 5.0/5

Happiness24250941929 العائلات - تقييم TripAdvisor المعتمد

I want to say a big thank you for the awesome service and great time my family and I had at Hotel Des Art Restaurant on the second floor for my Dad's birthday. Right from the start, we felt welcomed and happy. Big shoutout to Bich Tram, the Restaurant Manager, for being super attentive and friendly. Even though it was only my third time there, she remembered my name, which was really nice. The food was amazing! Every dish tasted delicious and I could tell the chefs put a lot of love into making them perfect. But the best part was when Bich Tram and her team surprised us with a birthday cake and sang for my dad. It was such a sweet gesture and made the celebration even more special. And I can't forget to mention how great the staff were throughout our meal. They were quick and made sure everything ran smoothly. Thanks again for an unforgettable time. Your restaurant is awesome, and I can't wait to come back for more celebrations!

Dear Happiness24250941929, Your heartfelt gratitude means the world to us. We're overjoyed you chose Hotel Des Art Restaurant for your dad's birthday celebration and that you felt welcomed and happy throughout your visit. Bich Tram and our team were honored to make your experience special, and we're delighted you enjoyed the delicious food prepared with love. We can't wait to create more unforgettable moments with you in the future. Sincerely, Ken Nguyen Guest Experience Manager

Amazing hotel and staff

ملاحظة Tripadvisor 5.0/5

Carl V تقييم TripAdvisor المعتمد

This is a truly amazing hotel. This was my first time in Ho Chi Min City and my experience was fantastic. Extremely comfortable beds, several types of feather/down pillows, everything exceptionally clean, Nespresso coffee and bottled water in the room, the staff were responsive, kind, caring and provided excellent service. The roof top infinity pool and view of the city were stunning. On Sunday they have what they describe as the "Epic Sunday Brunch". This brunch was truly brilliant. If I didn't live in the USA I would have this brunch every Sunday. At the brunch I met a manager who goes by Rio and who had worked at high end hotels in the USA. We had an exceptional conversation and he was very kind and generous to me. So, out of 5 stars, I rate this hotel 10 stars.

Mixed experience - not a great family option

ملاحظة Tripadvisor 3.0/5

Gingermegs79 تقييم TripAdvisor المعتمد

This is a difficult review to write as our experience was mixed. However, the mainly positive reviews do not reflect our experience. The first point is I am not writing this through the ALL hotel-provided link with a cross-post to TA as I usually do because despite being ALL gold, the hotel did not provide a review link after check out (I have waited almost 2 weeks). Before our stay, I communicated with the hotel about our room requests and access to the Club Lounge. We booked a "Family memories" package, so there was no indication that the hotel was not suitable for us (children aged 10 and 12). But when we arrived we found that this wasn't the case. The good aspects were the location was great, the style is lovely, the rooms were as shown on the website although ours did not have a good view, and the gym was well equipped and spacious. The food in the Club Lounge was ok for breakfast and evening drinks - we did have better experiences at other properties during our trip. The lounge had great views but wasn't well set up for parties of 4 with only tables of 2 or a single large table. Our breakfast in the main restaurant one day was also good with an expansive buffet and great service. The coffee was better at the main restaurant and included the option of Salt coffee which was not available in the Club Lounge. For a couple or solo trip I think this hotel works well but I would not recommend it for a family stay. Apparently, the hotel hosts a "bottomless brunch" with 6 hours of free-flow alcohol on Sunday, and then the people attending head up to the rooftop pool bar afterwards. So, when we arrived on a Sunday, we went to the rooftop pool to cool off and found it full, with no shade and no seating available. Nonetheless, we went for a swim, enjoyed the views and ordered some drinks at the edge of the pool to celebrate the last stop of a lovely trip. Unfortunately, it went downhill rapidly when a very drunk man who had vomited over himself was stumbling towards the lift with the bar staff supporting him. My youngest daughter was asking what had happened and was distressed and asked to leave the pool. We agreed and said he had gone, we would hop out and dry off, look at the glass bridge and head down in a few minutes. We looked at the bridge (a flight of stairs above the pool) and turned around to find my daughter distraught saying "there's another one" as there was another very drunk man staggering around the pool area. Again the staff supported him into the lift. We rapidly left with my daughter in tears and I spoke quickly to the bar staff to express my disappointment in our experience. We went to the Club Lounge for evening drinks and spoke to other guests who had witnessed the same episode. When I went through reception later that evening I was disturbed to see the second of the drunk men still there talking to the staff and then sitting on the entry couch. I spoke to the reception at that point and expressed my concern about what had happened and that it wasn't what I expected when staying at a 5* hotel with my family. The assistant manager of food and beverage - Sam - spoke to me later in the evening, which I appreciated. He advised that the men weren't guests but had come for the brunch, then bought a bottle of Congac at the rooftop bar afterwards. The man that was still downstairs later was so drunk he didn't know where he was staying so the hotel couldn't send him away as they had a duty of care. Which I guess they did after serving them that much alcohol. A hospital would be another option given their state, but probably not good for business. I expressed concern that people attending the brunch were allowed to spoil the experience for guests staying at the hotel with access to a good pool a key feature when staying with children. He did seem concerned about improving our stay and offered for us to dine in the restaurant to make up for our experience. However, we declined this and sought assurance that our experience would not be repeated and I could assure my daughter visiting the pool would be different in future. Disappointingly, this was the last time there was any check-in with us. No one at reception or the Club mentioned anything about what had happened or asked how my daughter was. The vibe was that we were difficult guests from that point and nothing like I have experienced at Accor properties before. In retrospect I should have moved hotels after such a poor start and that there was no follow up spoke to the lack of genuine concern about our experience during our stay. My daughter refused to go back to the pool again and has mentioned the events many times since, including after returning home. This stay was the low point of an otherwise wonderful holiday. There were a few other misses with this hotel that we haven't encountered elsewhere. - At check in we had mentioned that we had a night flight home and were wanting a late check out and were interested in paid options to keep one room until 6pm. We have done this many times and this has usually been complimentary given we substitute late check out across 2 rooms (Accor gold benefit) for one extra late check. When it's paid - usually when the hotel is fully occupied - we have generally paid approximately 50% of the nightly tariff. On this occasion, we were offered a late checkout (2-3pm) which was appreciated, but if we wanted to stay until 6pm in one room, we were quoted a rate that was more than the website rate to book to stay the night. I queried this and was told it was policy, which I found odd. I was then told that it would be best if we left after the offered late check out time. The latter point was frankly rude but it did achieve what they wanted - we left and went elsewhere to freshen up before our flight. This was in keeping with feeling like they wanted to be rid of us after issues on the first night. - The hotel didn't put a pending hold on our credit card when we checked in as is usual but completed the charge and then at check out they put through another charge for the final amount. So, we were charged for double and then it took a week and a follow up email by my husband for the first charge to be reversed. Overall, I will not be back and I don't think it is a great family choice

Dear Ginfermegs79, Thank you for taking the time to share your detailed feedback with us following your recent stay at Hotel des Arts Saigon. Your insights are invaluable to us, and we genuinely appreciate your openness in highlighting both the positive aspects of your experience and the areas where we fell short of meeting your expectations. We were deeply concerned to learn of the challenges you and your family encountered during your stay, and we sincerely apologize for any frustration or discomfort you experienced. Please know that we take your feedback seriously, and we have already taken steps to address the issues you raised internally. We also appreciate the opportunity to connect with you privately via email to extend our apologies and discuss your concerns in more detail. Your satisfaction and comfort are our top priorities, and we are committed to making improvements to ensure that all our guests have a seamless and enjoyable experience with us. We hope that despite the challenges you faced, you may consider staying with us again in the future. Should you choose to do so, please do not hesitate to contact us directly, and we will do everything we can to ensure you have a wonderful stay. Warm regards, The Hotel Management team

بالاشتراك مع TripAdvisor

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